Urgent Treatment Centre

It is a walk-in NHS service for patients whose condition is urgent enough that they cannot wait for the next GP appointment but who do not need emergency treatment at the emergency department (A&E). It is led and staffed by GP’s/Associate Specialists, working alongside Emergency and Advanced Nurse Practitioners, Health Care Assistants and Primary Care Assistant Practitioners. QMS is open Monday through till Sunday 365 days a week for 24 hours a day.

There are facilities to x-ray limbs for suspected fractures Mon-Friday 08.00hrs-22.00hrs and prescribe medicines, however the service is not set up to do blood tests. The unit will usually treat patients with less serious injuries more quickly than the emergency department (A&E).

These urgent treatment centres can usually help if you need urgent treatment for problems such as these:

  • Infected insect bites and stings
  • Burns and scalds
  • Dislocated fingers, thumbs and toes
  • Chest, neck and back injuries or pain
  • Foreign objects in wounds or other parts of the body
  • Injuries, sprains and strains
  • Infections, including wounds
  • Fractures to shoulders, arms, hands, fingers, legs and ribs
  • Minor eye injuries
  • Head injuries with no loss of consciousness and not related to alcohol
  • Allergic reactions.

Due to the Pandemic, all patients attending the UTC are required to wear a face covering and observe Social Distancing. 

Only the patient will be admitted, unless it is a child 18 years or under where only one parent will be allowed access.

If you are unsure as to whether or not you need to be seen at the UTC please contact 111 in the first instance and they will assess and direct you to the most appropriate care provider.

Local people can receive urgent care 24 hours a day, 365 days a year at Queen Mary’s Hospital.

However, if your (or family/friend) illness or injury is life threatening. A&E departments can be located at:

Princess Royal University Hospital
Farnborough Common
Kent, BR6 8ND

T: 01689 863486

Queen Elizabeth Hospital
Stadium Road
London, SE18 4QH

T: 020 8836 4360/1

Darent Valley Hospital
Darent Wood Road
Kent, DA2 8DA

T: 01322 428100

Related information


The Urgent Treatment Centre is located on the Ground Floor, B Block.

0203 910 7204/7205

How to refer:


Opening hours:

We are open 24 hours a day, 365 days a year.