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Urgent Care Centre

Queen Mary's Hospital does not have an accident and emergency (A&E) department. However, it does have an Urgent Care Centre (UCC), which is open 24 hours a day, 365 days a year. Patients are likely to use the UCC when their doctor’s surgery is closed and they have an urgent but not life threatening minor illness or injury. Typically, this could include conditions such as:
  • Infected insect bites and stings
  • Burns and scalds
  • Dislocated fingers, thumbs and toes
  • Chest, neck and back injuries or pain
  • Foreign objects in wounds or other parts of the body
  • Injuries, sprains and strains
  • Infections, including wounds
  • Fractures to shoulders, arms, hands, fingers, legs and ribs
  • Minor eye injuries
  • Head injuries with no loss of consciousness and not related to alcohol
  • Allergic reactions.

Need out-of-hours medical help?

If you are unwell and it can’t wait until the next day until you can see your GP, there are a number of options for residents living in Bexley.

1. Dial 111 – NHS 111 is a phone line manned by a team of clinicians. Depending on your condition, you will be :

  • Given medical advice over the phone, for example, you may be asked to go to a 24-hour chemist or advised to wait until your doctor’s surgery is open in the morning.
  • Directed to an out-of –hours doctors service. Depending on your condition, the doctor will either visit you at home or ask you to attend the UCC at Queen Mary’s Hospital, where a doctor will be expecting you.
  • Asked to attend the UCC at Queen Mary’s Hospital, where a team of healthcare professionals will be able to treat you.
  • Directed to A&E but this will only happen if your illness or injury is life threatening or very serious.

2. Out of hours social service or emergency duty team (EDT).

These teams cover crises for users of all services including mental health.

Out of hours numbers:

Bexley 020 8303 7777

Bromley 020 8464 4848

Greenwich 020 8854 8888

Accident & Emergency

Queen Mary’s Hospital does not have an (A&E) department.

However, if your (or family/friend) illness or injury is life threatening. A&E departments can be located at:

Princess Royal University Hospital
Farnborough Common
Orpington
Kent, BR6 8ND

T: 01689 863486

Queen Elizabeth Hospital
Stadium Road
Woolwich
London, SE18 4QH

T: 020 8836 4360/1

Darent Valley Hospital
Darent Wood Road
Dartford
Kent, DA2 8DA

T: 01322 428100

And remember; A&E is for patients with very serious or life threatening illnesses or injuries. Please leave A&E for people who really need it.