Urgent Care Centre

What is the urgent care centre for?

The Urgent Care Centre (UCC) at QMS offers an alternative to the emergency department (A&E) for a range of injuries, illnesses and urgent medical problems. It is a walk-in NHS service for patients whose condition is urgent enough that they cannot wait for the next GP appointment but who do not need emergency treatment at the emergency department (A&E). It is led and staffed by GP’s/Associate Specialists, working alongside Emergency and Advanced Nurse Practitioners, Health Care Assistants and Primary Care Assistant Practitioner. QMS is open Monday through till Sunday 365 days a week for 24 hours a day.

There are facilities to x-ray limbs for suspected fractures Mon-Friday 08.00hrs-22.00hrs and prescribe medicines, however the service is not set up to do blood tests. The unit will usually treat patients with less serious injuries more quickly than the emergency department (A&E).

If you are unsure as to whether or not you need to be seen at the UCC please contact 111 in the first instance and they will assess and direct you to the most appropriate care provider.

The urgent care centre can usually help if you need urgent treatment for problems such as these:

  • Infected insect bites and stings
  • Burns and scalds
  • Dislocated fingers, thumbs and toes
  • Chest, neck and back injuries or pain
  • Foreign objects in wounds or other parts of the body
  • Injuries, sprains and strains
  • Infections, including wounds
  • Fractures to shoulders, arms, hands, fingers, legs and ribs
  • Minor eye injuries
  • Head injuries with no loss of consciousness and not related to alcohol
  • Allergic reactions.

When you arrive, please go to the reception desk. Our reception staff will ask for your name and contact details and what you are there for so they can ensure you are seen by the best person. They will then ask you to take a seat until your name is called. Waiting times to see a doctor or nurse practitioner at the Urgent Care Centre can vary and at times the centre can get very busy.

Queen Mary’s Hospital does not have an (A&E) department.

Please be advised that you can call 111 in the first instance for medical advice and they will direct you to where you should attend to receive the correct treatment.

However, if your (or family/friend) illness or injury is life threatening. A&E departments can be located at:

Princess Royal University Hospital
Farnborough Common
Kent, BR6 8ND

T: 01689 863486

Queen Elizabeth Hospital
Stadium Road
London, SE18 4QH

T: 020 8836 4360/1

Darent Valley Hospital
Darent Wood Road
Kent, DA2 8DA

T: 01322 428100


The Urgent Care Centre is located in A Block.

020 8308 5611

Opening hours:

We are open 24 hours a day, 365 days a year.