Urgent Care Centre

Queen Mary's Hospital does not have an accident and emergency (A&E) department. However, it does have an Urgent Care Centre (UCC), which is open 24 hours a day, 365 days a year. Patients are likely to use the UCC when their doctor’s surgery is closed and they have an urgent but not life threatening minor illness or injury. Typically, this could include conditions such as:

  • Minor cuts, bites and stings
  • Burns and scalds
  • Dislocated fingers, thumbs and toes
  • Minor chest, neck and back injuries or pain
  • Foreign objects in wounds or other parts of the body
  • Injuries, sprains and strains
  • Infections, including wounds
  • Fractures to shoulders, arms, hands, fingers, legs and ribs
  • Minor eye injuries
  • Minor head injuries with no loss of consciousness and not related to alcohol
  • Minor ailments
  • Minor allergic reactions
  • Emergency contraception, simple women’s health problems, chlamydia testing and C-card.

No appointment is necessary. When you arrive, please go to the reception desk. Our reception staff will ask for your name and contact details and what you are there for so they can ensure you are seen by the best person. They will then ask you to take a seat until your name is called. Waiting times to see a doctor or nurse practitioner at the Urgent Care Centre can vary and at times the centre can get very busy.

Queen Mary’s Hospital does not have an (A&E) department.

Please be advised that you can call 111 in the first instance for medical advice and they will direct you to where you should attend to receive the correct treatment.

However, if your (or family/friend) illness or injury is life threatening. A&E departments can be located at:

Princess Royal University Hospital
Farnborough Common
Kent, BR6 8ND

T: 01689 863486

Queen Elizabeth Hospital
Stadium Road
London, SE18 4QH

T: 020 8836 4360/1

Darent Valley Hospital
Darent Wood Road
Kent, DA2 8DA

T: 01322 428100

And remember; A&E is for patients with very serious or life threatening illnesses or injuries. Please leave A&E for people who really need it.


The Urgent Care Centre is located in A Block.

020 8308 5611

Opening hours:

We are open 24 hours a day, 365 days a year.

Site owned and managed by Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust became the owners of Queen Mary's Hospital on 1 October 2013. Oxleas continues to provide services at the hospital and run the estate for the other NHS organisations providing services there.