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Urgent Care Centre continues to get busier and better

27 January 2014
The team at the Urgent Care Centre (UCC) at Queen Mary's have been praised by their Clinical Manager, Kate Williams.

Kate was delighted at recent statistics that show staff at the UCC, which is run by Oxleas NHS Foundation Trust, are providing a much improved service to patients.

In 2013 the UCC saw 42,000 patients, up 3,300 on 2012. Despite this increase, the number of patients not seen and treated within four hours halved from 0.4% in 2012 to 0.2% in 2013. 

Similarly, complaints have halved over two years, dropping from January to December 2013 to nine, compared to 18 in the nine months from March to December 2011.

Kate told her hard working team: “These statistics continue to reflect the amazing team you are, you should be very proud of how far you have come and how each one of you contributes towards our patients' continued good experience.”

The UCC is open 24 hours a day, 7 days a week. They provide care for patients who have minor fractures, wounds, illnesses and injuries as well as providing emergency contraception. It is run by Oxleas from 8am to 10pm and by Integrated Care 24 (a not for profit social enterpise company) outside of these hours. The waiting room has recently been improved with new seats, a TV and an information screen added. They also now provide free activity packs for children. As part of the plans to redevelop the Queen Mary's site the UCC will be moving to purpose built facilities on the ground floor of B Block. 

Photo (from left to right): Oxleas Chair, Dave Mellish, with UCC staff Barry Hewett, Carole Warren and Kate Williams.

Site owned and managed by Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust became the owners of Queen Mary's Hospital on 1 October 2013. Oxleas continues to provide services at the hospital and run the estate for the other NHS organisations providing services there.