Patient Advice and Liaison Service (PALS) is a service we offer at Queen Mary's run by several NHS organisations. We have a dedicated PALS service to help people using all of the services at the hospital. This is managed by Oxleas NHS Foundation Trust.

PALS is a free, confidential service helping patients, families and carers to deal with concerns about treatment and care at Queen Mary’s.

By telling us your concerns you can help us improve services at the hospital.

How to contact us

Phone us on:
020 8308 5449

Email us at:

Opening times:
Monday to Friday, 9am to 4pm

When we are not available to take your call, there is an answer machine. If you leave a message, we will aim to call you back within one working day.

Site owned and managed by Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust became the owners of Queen Mary's Hospital on 1 October 2013. Oxleas continues to provide services at the hospital and run the estate for the other NHS organisations providing services there.